Privacy Policy

Last Updated: June 16, 2026.

At Vlad Casino, accessible at vladcasino-uk.com, we are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.

Controller of Personal Data

For the purposes of applicable data protection legislation, Vlad Casino acts as the data controller. We are responsible for the personal data you provide to us. If you have any questions regarding this policy or our data practices, you may contact our support team at [email protected].

Information We Collect

To provide our gambling services, verify your identity, and comply with legal obligations, we collect the following categories of information:

  • Identity Data: Full name, date of birth, gender, and copy of identification documents (e.g, passport, driving license) for age and identity verification.
  • Contact Data: Residential address, email address, and telephone number.
  • Financial Data: Payment method details, bank account information, transaction history, and source of funds documentation where required by anti-money laundering (AML) regulations.
  • Technical Data: IP address, browser type, device information, operating system, and data regarding your interaction with our website (log files).
  • Gaming Data: Information about your wagers, gameplay history, account preferences, and betting patterns.
  • Social Responsibility Data: Records of self-exclusion, deposit limit history, and interactions with our customer support teams regarding responsible gambling.

Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual Necessity: To perform our contract with you, such as opening your account, processing deposits and withdrawals, and providing gaming services.
  • Legal Obligation: To comply with regulatory requirements imposed by the UK Gambling Commission, including AML checks, Know Your Customer (KYC) requirements, and the prevention of fraud.
  • Legitimate Interests: To improve our services, monitor website security, prevent criminal activity, and provide personalized marketing where you have not opted out.
  • Consent: Where you have explicitly provided consent, such as for receiving promotional communications.

How We Use Your Data

We use the collected data for the following purposes:

  • Account Management: Verifying your identity and age to prevent underage gambling.
  • Payment Processing: Securely facilitating your deposits and withdrawals through approved payment methods.
  • Regulatory Compliance: Meeting our obligations to the UK Gambling Commission and other financial authorities, including the prevention of money laundering and fraud.
  • Security: Detecting and preventing unauthorized access or cyber-attacks.
  • Player Protection: Monitoring gaming behavior to identify and support vulnerable players, including enforcing self-exclusion and mandatory intervention protocols.
  • Communication: Sending essential service updates and, if you have opted in, marketing information about games and promotions.

Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties only when necessary for our business operations or legal compliance:

  • Payment Providers: To process financial transactions.
  • Identity Verification Agencies: To confirm your identity and address.
  • Regulatory Authorities: Including the UK Gambling Commission or law enforcement agencies, when required by law or to support investigations into criminal activities.
  • Professional Advisors: Such as auditors or legal consultants, under strict confidentiality obligations.
  • Software and IT Providers: Service providers that host our platforms and provide customer support infrastructure.

Where we transfer your data outside the UK, we ensure that appropriate safeguards, such as International Data Transfer Agreements, are in place to maintain the same level of protection required by UK law.

Data Security

We implement robust technical and organizational measures to safeguard your data, including:

  • Encryption: Using industry-standard SSL/TLS technology to encrypt data transmission.
  • Access Controls: Restricting access to personal data to only those employees or contractors who require it to perform their jobs.
  • Security Audits: Conducting regular testing and monitoring of our systems to identify and mitigate vulnerabilities.

Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or regulatory requirements. For example, under UK gambling regulations, we are required to retain certain financial and identity records for a specified period after your account is closed to prevent fraud and maintain responsible gambling records.

Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right to be Informed: You have the right to be provided with clear, transparent information about how we use your data.
  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete information.
  • Right to Erasure: In certain circumstances, you may request that we delete your data (the "right to be forgotten").
  • Right to Restrict Processing: You may request that we limit the way we process your data.
  • Right to Data Portability: You can request to receive your data in a structured, machine-readable format.
  • Right to Object: You may object to the processing of your data based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected]. We will respond to all legitimate requests within the timeframe mandated by the Information Commissioner’s Office (ICO).

Marketing Preferences

You have the right to withdraw your consent for marketing communications at any time. You can manage your preferences through your account settings or by clicking the "unsubscribe" link in any promotional email. Even if you opt out of marketing, we will continue to send you essential service-related communications regarding your account.

Responsible Gambling and Support

As part of our commitment to your safety, we keep records of your gambling activity to monitor for signs of problem gambling. If you feel that you or someone you know is struggling, we encourage you to utilize our self-exclusion tools. You can also seek independent advice and support from:

  • GamCare: 0808 8020 133.
  • GambleAware: visit their website for resources.
  • National Gambling Helpline: 0808 8020 133.

Complaints

If you have concerns about how we handle your data, we encourage you to contact us first so we can resolve the issue. However, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we have processed your information.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be notified to you via email or through an announcement on our website. We encourage you to check this page periodically to stay informed about how we are protecting your information.